More Information
Whaler TIOA Apartment Information
- Contact Information – Property, Services, Cleaning, Maintenance
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- Apartment Cleaning, Maintenance, Staff Hours
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- Additional Cleaning Services, Request Information
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- Cable Television, DVR, DVD Service
- Internet and WiFi Service – complimentary, no additional charge
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- Whaler Apartment Phone Information-Numbers
- Apartment Washer Instructions
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- Apartment Dryer Instructions
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- Apartment Storage Closets
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- No Smoking Policy – Property, Apartments
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Whaler Property Information
- House Rules
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- Amenities Fee - $38.93 effective 4/1/24; $41.19 effective 4/1/25
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- Quiet Hours – 10:00 PM to 8:00 AM
- Resort Amenities
- ocean and sandy beach
- swimming
- complimentary beach chairs
- snorkeling and scuba diving (equipment rental available)
- pool and jetted spa/hot tub
- complimentary pool towels
- newly refinished tennis/pickle ball courts
- beachside barbecue area with gas grills located at tower 1 and tower 2
- front desk service
- concierge service
- bellman service
- activity service
- fitness center with new top end equipment
- dry sauna
- complimentary guest laundry on each floor
- drycleaning available upon request at front desk
- 2 computer kiosks in lobby (complimentary boarding pass printing)
- complimentary valet parking from Christmas to the end of March
- free parking underground and outside
- Recreational Area Use – hours and general guidelines
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- Pool and surrounding areas – 8:00 AM to 10:00 PM
- Fitness center and dry sauna – 6:30 AM to 9:00 PM daily
- Use rules are posted in both areas.
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- Pool Towels
- Towels for use at the pool and beach are provided for your use while staying at The Whaler on Ka’anapli Beach. Towel cards are issued at the Front Desk at arrival. Exchange your towel card for a towel at the pool kiosk. Return towels to the pool kiosk and obtain your towel card which must be returned to the Whaler Front Desk prior to departure. Each towel card has a value of $25 each if not returned.The charge will be $25 each for towels not returned to the pool kiosk.
- Tennis Court Information – hours and general information
- 7:00 AM to 7:00 PM daily
Use rules are posted at the tennis court area. Rackets and balls are available at the Front Desk. Please sign up at the Front Desk for tennis court use and place your name on the list to match players with each other.
- Barbecue Area Information – daily until 10:00 PM
- Beachside barbecue areas with gas grills are located at Tower 1 and Tower 2.
- Security Services – staff monitoring property 24/7
- Front Desk Direct line – 808-661-6000
Security Message Center – 808-661-6900 - Front Desk – 24/7 service
- Direct line – 808-661-6000
- Conceirge Desk - Beach Activities Kiosk
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Maui Concierge Services - Whaler Lobby
8:00 AM to 5:00 PM daily
Resort line – (808) 661- 6032- bike riding
- deep sea fishing
- dinner cruises
- horseback riding
- helicopter rides
- hiking
- jet skis (May- December)
- kayaking
- luaus
- parasailing
- sailing
- scuba diving
- seasonal whale watching
- snorkeling
- sunset cruise
- surf lessons
- transportation
- golf
- zip line
Maui Concierge Services – Pool Kiosk
8:00 AM to 5:00 PM daily
Direct line – 808-667-6700
Resort line – 808-661-6000 ext 6032Pool towel cards issued at the front desk are exchanged for towels at the pool kiosk. Pool towel charge information is provided above.
Items available for rent at the pool kiosk include snorkel gear, boogies boards, kayaks, beach umbrella and chaise lounges, beach toys, and tickets for various boat trips and water activities. Suntan lotion and sun glasses are available for purchase.
- The Spa at The Whaler – Lower Level Tower 1
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Massage, body treatments, facials. Direct line – 661-6017. Visit Website.
- Assistance Animals and Pets - information
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Local Additional Services
- Package Deliveries to The Whaler
Address packages to:
Your name
Whaler Apartment Number
2481 Kaanapali Parkway, Lahaina, Hi 96761Note arrival date on the package. Send packages or schedule deliveries for your arrival date. Storage space is not available.
- Transportation Services – Taxi, Shuttle, Rental Cars, Bus Service
- Contact information is attached. Check for updates online.
Download PDF - Special Needs Rental Equipment - information
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- Medical Care Contacts
Dial 911 for medical emergencies.
Urgent Care West Maui – 8:00 AM-9:00 PM daily, phone 808-667-9721
Doctors on Call – 8:00 AM-9:00 PM daily, 808-667-7676
Check for updates online.- Delivery Services - information
Property Address: 2481 Kaʻanapali Parkway, Lahaina, Maui, Hawaii 96761
Association Address: 727 Wainee Street, Suite 207, Lahaina, Maui, Hawaii 96761
Phone 808-661-5557; Fax 808-661-5558; Site Office 808-661-6017
Email – judy.sheller@hadleyproperties.com
